Returns, exchanges and refunds.

Returns

Since all products are made-to-order, we do not accept returns or exchanges for:

• ordering the wrong size or color
• changing your mind after the order is placed

Please refer to size guides and product details carefully before completing your purchase.

Please note that digital downloads, custom products and gift cards are final sales due to their nature and can't be returned or refunded. 

Order issues & defects

If your item arrives damaged, defective, or with a printing error, we’ve got you covered. We will offer a free replacement or a full refund if:

• the print is misaligned, faded, or clearly defective
• the item is damaged in transit
• you receive the wrong item (wrong size, color, or product)
  

We do not cover customer errors in ordering (wrong size, color, or shipping info) or minor variations in print placement or color due to the nature of print-on-demand production. Please inspect your order upon reception and contact us if there is a problem so that we can evaluate the issue and make it right.

You must contact us within 30 days of receiving the order (or expected delivery date) to be eligible for a refund or exchange. To report an issue, email us as soon as possible at hello@ohposies.com with your order number, clear photos of the item and the problem and a short description of the issue.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Refunds & exchanges

If eligible, your refund or replacement will be processed within 5–7 business days after your claim is approved. Refunds will go directly to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Replacements are produced and shipped like a new order, typically within 2–7 business days, plus shipping time.

In most cases, we do not require returns for damaged or defective items, just clear photo proof. If a return is requested, we’ll provide the appropriate return address based on the fulfillment location where your item was made (such as the US or EU).

However, if something isn't right, don't hesitate to reach out, we'll do everything we can to ensure your satisfaction.

European Union 14 day cooling off period 


Under EU law, you generally have the right to return most products within 14 days of receiving them. However, custom products, including print-on-demand items, are exempt from this rule. Since our products are personalized or made-to-order specifically for you, they do not fall under the standard 14-day cooling-off period. So we can refund your custom item only if it's the wrong product, defective or damaged.

For more details on the cooling-off period and exceptions for custom products, you can read the official EU Consumer Rights Directive here.

Sale items

Only regular priced items may be refunded. Sale items are final sales.

Pricing policy

Our prices reflect:

• High-quality print-on-demand products made to order just for you
• Original, emotionally resonant designs created with care and community in mind
• Fair wages and ethical production

We aim our prices to be accessible while still respecting the value of design, labor, and sustainability. Some designs may be priced a bit higher to reflect the time and creativity involved.

Currency may vary based on your location. All product prices include VAT where applicable in Europe. For customers located outside the European Union, no VAT (taxes) will be applied on products in accordance with Portuguese and EU VAT rules for exports of goods and international services.

However, in some rare occasions, taxes or import fees may be charged upon delivery in your country if you are outside of Europe.

Need help?

We’re here to make sure you’re satisfied with your order. Contact us anytime at hello@ohposies.com if you have questions or concerns!